Help Center
Frequently Asked Questions
Quick answers about products, shipping, returns, recurring deliveries, and pet food safety.
Fresh Pet Meal FAQ
Still need help? Email our support team and include your order number when available.
What does Fresh Pet Meal sell?+
We offer dog and cat food, fresh-style meals, wet and dry food, treats, meal toppers, bowls, storage items, scoops, and other feeding essentials.
Do you sell dog and cat food?+
Yes. You can shop by pet, food type, life stage, price, and feeding need.
Do you offer fresh-style pet meals?+
Yes. Our Fresh Meals section includes ready-to-serve and freezer-friendly meal options. Follow the storage and serving directions shown on each package.
How does shipping work?+
Available delivery methods, estimated timing, and shipping charges are shown at checkout based on your order and delivery address.
Is there free shipping?+
Eligible orders receive free standard shipping when the merchandise subtotal is over $49, subject to destination, product, and carrier restrictions.
Can I set up recurring deliveries?+
Autoship selections may be available for eligible products. The checkout and account area will show the final schedule and terms when a recurring-delivery service is enabled.
How do I choose the right food for my pet?+
Review the product label, life-stage information, ingredients, and feeding guidance. Ask a veterinarian for help with allergies, illness, prescription diets, or major dietary changes.
Do you sell treats and toppers?+
Yes. Shop crunchy treats, dental chews, training rewards, lickable treats, broths, freeze-dried toppers, pumpkin toppers, and gravy-style meal boosters.
Are product ingredients listed?+
Product pages include ingredient placeholders and feeding notes. Final verified package information should always be reviewed before feeding.
What if my order arrives damaged?+
Email us promptly with your order number, a description of the issue, and clear photos of the package and product.
Can I return pet food?+
Eligible unopened non-perishable items may be returnable. Food and fresh meals can have limited returns for safety reasons. Please review the Return & Refund Policy.
How do I contact support?+
Email infopetmeal@gmail.com. Business hours are Monday–Friday, 9 AM–5 PM.